As part of our continued commitment to deliver first-class service for our customers and their sports business clients, here is what you can expect from our Customer Success help resources and chat enhancements!
- Integration with live Upper Hand chat for additional support so you and your clients can find answers quickly using the “help” tool in our software to access FAQ resources and our live-chat, all in one place!
- PLUS - We are excited to bring you a new and improved Community Section with discussion space to ask questions, report issues and learn best software practices.
- The new search tool is Mobile and Desktop friendly, with separate sections for business support and client support.
- Not only is our FAQ Resource Search easy to use, but we are quickly growing our FAQ database to better answer your questions. In the past weeks, we have more than doubled the help articles available to you and your sports business clients, to enhance your user experience.
At Upper Hand, our customer success team is dedicated to making sure your clients have the best possible experience with your sports business. When Upper Hand staff members communicate with your clients, we act on behalf of your business to ensure we are building your brand, not ours. We field questions from clients, route them to you and respond in a timely, professional manner. We work as a part of your team, to make sure your clients are satisfied!